Canadian Forces Health Services (CFHS)
Selfkant/Geilenkirchen Detachment, Niederheid -
Pharmacy
Quimperléstr. 100 Selfkant-Kaserne, 52511 Geilenkirchen, Germany
Reimbursement for Medication received off-site
CF members who receive medications off-site (i.e. cannot get the prescription filled thru Det GK Pharmacy due to closure or urgency after hours), are requested to report to the Pharmacist with the original receipt and the below Authorization Request form. Once verified and approved by the Pharmacist, the HS Invoice Clerks will process the payment via a CF-52 claim. For Remote pers, the Authorization Request form can be faxed or scanned and e-mailed to the Pharmacist. Please contact the Pharmacist directly at 02451-717308 or email should you have any questions or require any additional information.
Form: CF Health Services Authorization Request for Off-Site Health Care Services
Pharmacy
Here is some information that would be beneficial to know about the pharmacy of the Canadian Forces Health Services (Ottawa), Geilenkirchen Detachment located in Niederheid. Please note these services are offered to all CF members, DND teachers, DND employees, and the family members of these groups.
The Pharmacy primarily dispenses Canadian military doctor prescriptions. Foreign doctor prescriptions may be considered for issue but must be in the English language, and the medication must be known as well as available. Because we receive all our medication from Canada, only Canadian products and medications which are part of the CF Drug Benefit list are approved.
Concerning payments for civilian personnel (dependants, teachers, etc), any prescriptions must be paid for at the counter in cash (Euros). The price is determined from Canadian Dollars (CAD), which is then converted to Euros based on the current exchange rate. The total price of the prescription is charged (100%) and the client is responsible for submitting their receipts to their insurance company for reimbursement (ref Routine Orders, 15 April, 09).
The pharmacy also offers a small selection of over-the-counter medications for adults and children. For example, we stock Tylenol, Motrin, day/night decongestant, cough syrup, Gravol, allergy medications, antacids, Polysporin, etc. These are available for military members as well as for civilian personnel for purchase. They can also be purchased at the US Military Shopette Store (Building 103, NATO Air Base), at the Schinnen Commissary or on the local economy.
If you are due for a prescription refill, it would be preferred if you could call in advance and leave a clear message with your name and prescription number or medication name. However, you can still stop by during the opening hours. For prescriptions with no refills remaining, you have to make an appointment with your doctor. At the end of your posting, people with chronic medication will be able to receive a certain amount of medication in order to ease your transition back to Canada. It is your responsibility to make sure you have enough refills left. For military members, prescriptions which still have refills left can be transferred to your new base in Canada. For civilian personnel, a quantity of up to 3 months can be given based upon availability of the medication, although a maximum of 30 days is usually permitted (ref. DMed Pol - Instruction 4200-38).
Finally, the pharmacy offers to dispose any of your expired or used medication. You just have to come directly to the pharmacy in Niederheid.
Pharmacy Officer
Telephone: +49 (0)2451 717308
PAYMENT FOR PRESCRIPTIONS FOR DEPENDENT AND CIVILIAN MEMBERS:
- To improve customer service, a project was initiated in June 2008. It allowed dependents to pay only 20% of their prescriptions to the pharmacy rather than paying 100% and then submitting their receipts to their insurance company for reimbursement. The 80% was paid directly from the insurance company to the Canadian Forces.
- The project has not been effective for the following reasons:
a. Deductible: variable (deductible amount is different depending on the family), no knowledge of the balance to be paid especially if prescriptions were also filled in civilian pharmacies, difficulty to prove deductible was paid by customers;
b. No direct electronic link between the pharmacy computer program and the insurance company (like pharmacies have in Canada);
c. Manual input of data;
d. Confusion surrounding the medications covered by the company;
e. Difficulty obtaining military member's signature when dependents are the only one present at the pharmacy. - This has resulted in:
a. A significant increase in workload for the pharmacist and the finance clerk; and
b. Customer dissatisfaction (some received invoices afterwards for drugs that were not approved). - For these reasons and until further notice, the pharmacy will charge the total bill for the prescription (100%, to be paid in Euros). The client is responsible for submitting their receipts to their insurance company for reimbursement.
- A project is currently underway to determine the feasibility of providing an electronic link with our pharmacy computer program, Blue Cross and insurance companies (Ex:Mondial Assistance (PSHCP)). The results of this project will be promulgated in the near future.
- Plse contact the Pharmacy Officer at 02451-717308 should you require any additional information.
- Your continued patience and understanding with this matter is greatly appreciated.
